Customer Care

OBN Beauty Policies

Clear, customer-friendly policies for shipping, local pickup, returns, refunds, privacy, terms, and cosmetic safety. Last updated May 24, 2026.

Shipping

Shipping & Pickup

Processing times, tracking, damaged packages, and local pickup details.

Orders

Personal care return rules, damaged item review, cancellations, and exchanges.

Safety

Cosmetic-use disclaimer, patch testing, allergies, and ingredient responsibility.

Privacy

How customer information is collected, used, protected, and shared.

Terms

Website use, purchases, product information, order acceptance, and limits.

Need help?

Questions about an order, custom request, corporate gift, or product match.

ProcessingMost orders process in 3–7 business days before shipping. Handmade, custom, sale, and launch periods may take longer.

ReturnsOpened or used personal care products are generally not returnable due to hygiene standards.

Damaged ItemsContact us within 3 business days of delivery with photos of the item, packaging, and shipping label.

SafetyReview ingredients and patch test before full use. Products are cosmetic only and not medical treatments.

We are happy to help with ingredient questions, product recommendations, custom gift boxes, local pickup, and order support.

Email hello@obn.beauty Contact Form